WOW! WORST EVER EXPERIENCE. HAVE VIDEO FOOTAGE OF THE INTERACTION WITH THE STAFF. - Worst ever experience. I will update the video as soon as I can along with photos and the telephone calls which have been recorded. Considering the imminent recession, you'd think... read more a restaurant would want and most definitely need the money. All I will say is that the new owners have probably a year..... before they lose the restaurant. Police footage available also... yes that's correct, I was asked to go to the restaurant, I arrived with my Emotional Support Animal and partner. As I've said I have EVERYTHING RECORDED.

  Ordered a veggie breakfast, and a normal breakfast for my boyfriend. When it arrived, there were veggie sausages on my breakfast, however, on top of that, there was bacon?? Baring... read more in mind bacon wasn’t even supposed to be on the veggie breakfast. It wasn’t veggie bacon, and was covered in fat. When contacting the restaurant, they tried lying and saying all of it was vegetarian and had a go down the phone and blocked our number so we could no longer call. I also now would not trust this restaurant as I would not believe what they cook is actually vegetarian.

  Let me start by saying I adored the food, I Managed the Omelette Restaurant so e time ago and I'm gutted to have to say the customer service is obislam.... read more My partner ordered online at 16.51 pm time expected for delivery was 17.20 - 17.30 well that didn't happen. I spoke to the "manager" and a waitress regarding the delivery time and was assured ours was the only ticket.... COMPLETE LIE! Full Restaurant by bookings due too the show at the theater. Now my partners food was OK, mine however came with a very long dark hair that was on the outer packaging of the take away container and inside... The response from the Manager / Waitresses and owner ... well fails me. After much discussion, I was left without food, £16.95 for a mixed grill which arrives late, extremely poor service, a meal I can't eat and had to take back to the Restaurant myself!!! Im in awe of how they treat regular customers! Yes! We / I order regularly. The language used by the staff / manager and owner still has me in shock. Spoken too like dirt, lied too, misinformed, and sworn at by the owner. And still no refund and they have my meal back, which I had to return!!!

  went to restaurant on sunday 30th jan 2022...with friend for birthday meal...total bill was £42 for mixed grill and ribeye steak......the ribeye steak was my order...on arrival the plate looked... read more good and extra eggs ordered were there...i started to eat and woo steak was full of fat and grissel...i could only chew and it was left on plate as uneatable...i told the lady serving and attending tables..her response was oh ok ...at no time did she say she would get manager/owner and show him the bad steak and explain my concerns...i was polite at all times and paid and left restaurant rather shocked at this attitude...i would not recommend this restaurant to anybody and feel they are taking advantage of people and not supplying the right food that has been ordered and on trying to help and explain to staff to help put this right was totally ignored...

  My friends and I had a wonderful meal at the restaurant so many choices both English and Italian. The staff are great and the prices very reasonable. This place is... read more ideal for people going to or leaving the theatre as it is just a short walk and in the city centre. Highly recommended.